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37 Matrox MuraControl for Windows – User Guide

11 Troubleshooting

11.1Common problems and solutions

This section addresses common problems that could prevent you from using your system or product.

Problem Unable to connect to a controller

Cause

Communication to the controller isn’t being properly established.

Solution

Your Matrox MuraControl software communicates through the telnet port of the Mura

controller via TCP-IP. This means that an IP connection from the client needs to be

established with port 23 of the controller.

To ensure proper communication, we recommend you do the following:



Make sure the firewall on both your local and remote systems is properly configured.



Check the IP configuration of both your local and remote systems.



Check the physical or wireless network connection.



Check the configuration of the routers and switches between your local and remote

systems.

If problems persist, contact your network administrator.

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Matrox MuraControl for Windows Guía de usuario Pagina 37